Privacy Policy

The information we collect depends on the features you use.

• Account and profile information: your name, email address, profile photo, username, biography, city, country, activity interests, account status, and authentication identifiers.
• Community activity: clubs you follow or join, roles and permissions, posts, comments, reactions, polls, challenge participation, and content you submit.
• Events and tickets: registrations, waitlists, ticket orders, ticket quantities, guest names, pass assignments, claim-link status, QR pass revisions, attendance, and check-in history.
• Payments: prices, discounts, coupon codes, currency, order and payment references, refund status, transaction status, and organizer payout or connected-account status.
• Organizer information: club, organization, and event details; member rosters; venues; event locations; sponsor details; and media uploaded for those listings.
• Media and device permissions: photos or camera images you choose to upload, and camera access when an authorized organizer scans a ticket QR code.
• Location information: a city you enter, venue coordinates, and—only after permission—your device location while you ask the app to find nearby activity.
• Technical and safety information: IP address, request and device information, app or browser type, timestamps, security events, error details, and operational logs.
• Support information: messages and supporting details you send when asking for help, reporting a problem, or raising a dispute.

• Directly from you when you create an account, edit a profile, join a club, publish content, create an event, buy tickets, name a guest, or contact support.
• Automatically when you use the service, including authentication, security, request, and error information needed to operate the platform.
• From Apple, Google, and Firebase when you choose a supported sign-in method. We receive only the account information made available through that sign-in flow.
• From Razorpay and connected organizer payment accounts for checkout, payment, refund, dispute, settlement, and reconciliation status.
• From clubs, organizers, and other users when they manage memberships, assign or claim tickets, check attendees in, or interact with your content.

• Create, authenticate, secure, and support your account.
• Personalize discovery using your interests, saved city, and optional current location.
• Operate clubs, communities, feeds, challenges, events, registration, waitlists, and check-ins.
• Create ticket orders, apply coupons, issue individual passes, support guest assignment, and process claims and refunds.
• Enable authorized organizers to manage their club, event, ticket roster, and attendee check-in.
• Display profiles and content according to the feature's audience and the permissions of the viewer.
• Prevent abuse, duplicate transactions, invalid tickets, fraud, unauthorized access, and security incidents.
• Respond to support requests, enforce our Terms, resolve disputes, and comply with legal, tax, accounting, and regulatory duties.
• Maintain, troubleshoot, measure, and improve service reliability. The current mobile app does not include third-party advertising tracking.

We disclose only what is reasonably needed for the service or required by law.

• Other users may see profile details and content you make visible through public or community features.
• Club teams and event organizers may see registration details, ticket holder or guest names, payment state, and check-in information needed to operate an event.
• A person who receives a claim link can see the limited ticket information needed to claim that pass. Treat claim links as private.
• Service providers may process information for authentication, cloud hosting and storage, payment processing, maps or geocoding, app distribution, security, and customer support.
• Authorities, regulators, courts, or affected parties may receive information when required by law or reasonably necessary to protect rights, safety, payments, and platform integrity.
• If FlexiCurl is involved in a merger, financing, acquisition, or sale of assets, information may transfer subject to appropriate safeguards and notice where required.

• Location permission is optional and requested only when you choose to use your current area. You can continue using a saved or manually entered city instead.
• Camera access is used when you take a photo or, for authorized event staff, scan a ticket. FlexiCurl does not continuously record through the camera.
• Photo-library access is used only when you choose an image for a profile, club, post, event, or sponsor. You can deny or revoke these permissions in device settings.
• Map, geocoding, and operating-system providers may receive the technical information necessary to return maps or place results under their own privacy terms.

• Access and update profile information from the app.
• Change activity interests and other preferences in Settings.
• Grant or revoke location, camera, and photo permissions through your device settings.
• Delete content where the relevant feature provides a delete control, or contact support for help with content you cannot remove yourself.
• Delete your account directly in the app, or review the account-deletion guide on our website.
• Contact support@flexicurl.fit to ask about access, correction, objection, restriction, portability, or another privacy right available in your region. We may need to verify your identity.

FlexiCurl is not directed to children under 13. If the law where you live requires a higher minimum age to consent to online services, you must meet that age or use FlexiCurl only with valid permission from a parent or legal guardian. Contact us if you believe a child provided personal information without the required consent.